Return Policy

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Granite City Electric 90-Day Guarantee. Granite City Electric has a 90-Day Money Back Guarantee (see Return Requirements below). Here is our guarantee to you: during the first ninety days after your purchase, if you are not completely satisfied, return the purchase and we will exchange it for a new one or refund your money (minus shipping charges). We offer our 90-day money back guarantee on returns or exchanges, except for special orders. Please note: returns are subject to a 30% restocking fee and special order items are not returnable.

Return Requirements:

  1. Items must be returned within 90 days of purchase.
  2. All returns require proof of purchase.
  3. Returned products must be in original condition in its packaging. Items that have been installed are not eligible for return.
  4. All shipping costs are the customer's responsibility on returned items. Shipping costs will not be refunded on returns.
  5. Misused items will be returned to the sender at the senders cost.
  6. All returns should be sent using a prepaid, insured, traceable shipping method using a Proof of Delivery system (signature required). Granite City Electric is not responsible for and will not give credit, in cases of lost or damaged items.
  7. A 30% restocking fee will be applied.

Granite City Electric
Attn: Website Returns (ORDER #)
19 Quincy Ave
Quincy, Ma 02169