Showroom Website Return Policy
Only returns requested by Purchaser and approved by Granite City in writing will be permitted. Goods returned for any reason other than a warranty claim will be subject to a 25% restocking charge to compensate Granite City for its reasonable costs incurred with respect to such return. Under no circumstances will goods be accepted for return after sixty (60) days from the date of shipment.
If it’s a special order it, an RGA would have to be procured and the item sent back to the manufacturer.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging
- Must not have any writing on the original packaging
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
Please have a copy of your order with you when returning the goods to one of our 4 showrooms:
Plymouth
3 Industrial Park Rd. Plymouth, MA 02360
Quincy
19 Quincy Ave. Quincy, Ma 02169
South Yarmouth
52 White's Path. South Yarmouth, MA 02664
Pawtucket
690 Narragansett Park Drive. Pawtucket, RI 02861